Refund Policy

Our Unconditional Guarantee

When you order from mylotusmat, your satisfaction is always unconditionally guaranteed, so you can order with complete confidence. If at any time you have problems with an order, simply contact our Customer Support. Returns in the first 100 days are completely hassle-free. We reserve the right to limit refunds and replacements.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

To begin a return for your product, send us a message at

Depending on where you live, the time it may take for your exchanged product to reach you may vary. Thank you for your patience.