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    Refund Policy

    Our Unconditional Guarantee

    When you order from mylotusmat, your satisfaction is always unconditionally guaranteed, so you can order with complete confidence. If at any time you have problems with an order, simply contact our Customer Support. Returns in the first 100 days are completely hassle-free. We reserve the right to limit refunds and replacements.

    6-Year Warranty
    Your mylotusmat purchase is backed by our industry leading 6-year warranty, at no additional cost to you. To learn more or if you would like to activate your warranty, reach out to us at contact@mylotusmat.com. 

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    To begin a return for your product, send us a message at contact@mylotusmat.com.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary. Thank you for your patience.